DENNIS WALSH
3200 Zanker Road, #2407
San
Jose, CA, 95134
408-203-9289
Dennis Walsh is a dedicated, competent
and high-energy individual with a varied background in Telecom and
Information Technology. Dennis has significant experience in the
implementation, integration and testing of all hardware and software components
as it relates wireless wire line and enterprise
WORK EXPERIENCE
Apr
2013 – Present Spirent Communications
Field
Service Engineer
Deliver
onsite technical service and support for customers, diagnose,
troubleshooting, and debugging computer networking equipment. Promotes
and educates customers on Spirent support processes, SLAs.
Keeps stakeholders (e.g. sales,
customer, technical peers, and management) informed of actions, and progress
on technical product issues. Respond to customer inquiries via
telephone, online networks and email.
Communicate with Spirent product teams
regarding bugs and proactively conduct follow-ups to ensure fixes are
received and tested by customers. Advise management on product
development issues arising from product problems identified through customer
service and product experiences. Process and maintain pertinent
information within in our support CRM systems
Nov
2012 – Jan 2013 Genband
Network
Engineer
On
contract to the Genbands Asia Pacific deployment team responsible for
the commissioning and testing of Genbands fixed wireline solution. The
solution included Genbands ATCA C20, G6 and G9 elements
July
2012 – Sept 2012 Cisco Systems
Network
Engineer
On
contract to Cisco’s LTE Evolved Packet Core deployment team.
Responsible for the commissioning and ATP of 3G/4G ASR5000 Core systems
Oct
2011 - March 2012 Ericsson Canada
Services
Engineer
A
member of the IP Multimedia Subsystem Convergence Team responsible for the
commissioning/testing of all IP based Telecom Server Platform SIP components
including CSCF, SLF, and HSS. Responsible for the commissioning of
Cisco 2500 Routers and F5 3800 Load Balancers
Feb 2011 - Sept 2011 Huawei
Technologies
RAN TAC Engineer, Toronto, ON
A member of Huawei's RAN TAC Team providing
UMTS support to Tier 1 Canadian carriers. Duties include hardware and
software installation, maintenance, commissioning, data collection, case
escalation, KPI monitoring and monitoring of WCDMA RAN components (RNC/NodeB)
Dec 2009 - Aug 2010 Avaya
Customer Support Engineer
NA Enterprise Operations &
Service, Calgary, AB
Responsible for providing remote
post-sales support of software and/or hardware systems, sub-systems and/or
applications for customers or field personnel utilizing telephone and remote
diagnostic capabilities. Supported end-user installations, configurations,
upgrades and migrations through problem isolation, verification, resolution
and documentation. Systems included ERS 8600, 5500, 450, 470, 2500, VPN
Gateway 3070, and VPN Router 600/1700/2700
Nortel Networks from 1998 - 2009
Resident Engineer
NA Enterprise Operations &
Service, Nortel Networks, Calgary, AB
Maintained a high level of customer
satisfaction by applying skills necessary to ensure responsibilities and objectives
within the customer's network were maintained and enhanced. Kept the customer
informed at all times of new developments within Nortel support and drove new
business by offering Nortel products that fulfill a customer's needs.
Offloaded and reduced the number of technical support calls by maintaining a
proactive role with the customer. Ensure issues are addressed in a timely
fashion and that resolution is well documented for the customer and peers.
Acted as a technical liaison between Nortel and the Customer by maintaining
knowledge of existing and potential network hardware and software for the
customer's network. Systems included ERS 8600, 5500, 450, 470,
2500. VPN Gateway 3070 and VPN Router 600/1700/2700
Network
Integration Specialist
Nortel Networks/Cricket, Sprint,
Alltel Houston, Midland, TX, Raleigh, NC, ATL, GA
On site Nortel Network Integration
specialist for Sprint, Cricket, AT&T and Alltel at various USA locations.
Responsible for the Commissioning, Integration/testing and ATP of all CDMA
P-MSC core components. (ATCA\VSE CBM, IEMS, ERS 8600, MG15K, CNM2.0. LPP to
USP conversion
Network Support Specialist
Nortel Networks, Cambridge, MA
On site support for Biogen world wide
data network. Support included Passport 8600, Baystack 5500, WLAN 2380, and
Contivity 600/1100
Network Support Specialist
Nortel Networks /Videotron Montreal,
Quebec
On site Nortel NI for CS2K SN09UA
integration and Testing
Network Support Specialist
Nortel Networks /Smitcom
Philipsburg, St Maarten
On site Assisted Operative for Smitcom
Network Operations based in St Maarten Provided support and maintenance for
their CS2000 NGN network, Duties included MOP preparation, knowledge transfer
and daily operations support. Patch audits and Acceptance Test Plans
Network Integration Specialist
Nortel Networks /TSTT POS, Trinidad
Part of Nortel on site Integration Team
for Telecommunications Services of Trinidad and Tobago GSM/GPRS
implementation. Responsible for the Configuration and implementation of PCUSN
nodes and ASN Routers. Preparation of MOP'S on site support during
maintenance windows. Responsible for the installation and commissioning of
the Preside for Wireless Internet and Software Communication System clients.
Test verified connectivity, system pre-checks and ATP
Network Integration Specialist
Nortel Networks /KVH Tokyo, Japan
Nortel on site Network Integration
Engineer for KVH NGN Hybrid CS2100 compact network Responsible for the legacy
to VOIP network migration. Commissioned and Integrated all components
associated with the CS2000 migration (ERS 8600, AMS, PMDM, CMT, H248, H323)
Performed and executed Acceptance Test Plans.
Network Integration Specialist
Nortel Networks /Japan Telecom
Tokyo, Osaka, Japan
Nortel on site Network Integration
Engineer for Japan Telecom's NGN Hybrid CS2000 network Responsible for the
legacy to VOIP network migration. Commissioned and integrated all components
associated with the CS2000 migration (ERS 8600, AMS, PMDM, CMT, HIOP cards,
H248, H323) DMS SDM conversation to CS2000 Core Manager. Performed and
executed Acceptance Test Plans.
Network Integration Specialist
Nortel Networks /TSTT Port of Spain,
Trinidad
Part of Nortel on site Integration Team
for Telecommunications Services of Trinidad and Tobago GSM/GPRS
implementation. Responsible for the Configuration and implementation of PCUSN
nodes and ASN Routers. Preparation of MOP'S on site support during
maintenance windows. Responsible for the installation and commissioning of
the Preside for Wireless Internet and Software Communication System clients.
Test verified connectivity
Network Integration Specialist
Nortel Networks /Smitcom,
Philipsburg, St Maarten
Nortel on site Commissioner for
Smithcom CS2K NGN Succession project. Responsible for the hw/sw installation
and configuring of the contivity 600, Sun Solaris, MDM, Passport 8600, 7000,
15000. Installed and commissioned the AMS, SESM, GWC, SDM, CA, STORM, SAM21
Cabled and power verified all frames and equipment. Provisioned and
integrated all components of the 7/15k, PVG. Test verified connectivity for
H248 and H323 components
Network
Integration Specialist
Nortel Networks /TeleCayman/Cable
& Wireless, Georgetown, Grand Cayman
Nortel on site Commissioner for
TeleCayman and Cable & Wireless CS2000 NGN Network project. Responsible
for the installation and commissioning of all CS2000 SoftSwitch components
(VPN 600 Routers, Sun Solaris, Optera Metro 3500/6500, MDM, Passport 8600, 7000,
15000, AMS, SDM.. Cabled and power verified all frames and equipment. Test
verified connectivity.
Network Integration Specialist
Nortel Networks APUA, St Johns,
Antigua
Nortel on site Commissioner for Antigua
Public Utilities Authority GPRS deployment. Responsible for Commissioning of
GPRS components (SGSN PP7000/15000,GGSN Shasta5000, PCUSN ERS 8600, SUN
servers, Baystack 450, VPN 600 Test verified connectivity
Network Support Specialist
Nortel Networks /Centennial,
Codetel, Santo Domingo, Rep. Dom
Based in Dominican Rep I provided on
site support to Centennial Domicana and Codetel on behalf of Nortel.
Responsible for hardware installation and software, commissioning of Passport
15000, ERS 8600, VPN 600 Rouetr, Optera Metro 3500/6500, Sun Solaris O/S and
MDM software
Global Technical Support Specialist
Nortel Networks, Ottawa, ON
On contract to Nortel working as a
member of their Passport Carrier Backbone Technical support team. The support
team was responsible for supporting, understanding and troubleshooting
networks in the post-sales stage. Required to provide detailed problem
definition and reproduction for Passport based products ( 6000, 7000, 15000 )
to resolve complex end to end data internetworking issues caused by product defects,
network design issues, configuration or product interoperability problems
Network
Support Specialist
Nortel Networks /Bears & Sterns,
Whippany, NJ
On contract to Bears & Stearns to
provide support to their New Jersey based NOC. Responsible for monitoring and
resolving all Passport 7000 alarms. Performed system administration duties
for the Nortel based NMS Provided knowledge transfer with Ops center
personnel. Served on NOC major outage team. Helped develop procedures and
processes for Ops center personnel. Served as liaison between Bears Stearns
Operations and Nortel Global Technical Support
Network Support Specialist
Nortel Networks /GST Telecom,
Vancouver, WA
On contract to Vancouver, WA based GST
Telecom to provide support to the Data Engineering group and NOC Center.
Involved in the provisioning and Deployment of Passport 7000 switches.
Supported Frame Relay migrations to Passport and provisioning of Frame Relay
, ATM, PVG services. . Provided server administration for NMS, OMS and MDP software.
Product Software Test Engineer
Nortel Networks /Nortel Networks,
Ottawa, ON
On contract to Nortel Networks to
provide Development Verification Prime Support for Software Engineers.
Primarily NMS Applications. Execute Systems Engineering Testing (stress and
load) and Document Engineering test results. Execute Development test plan,
track and provide statistics for development test plans. Perform system
sanity tests to ensure software meets Engineers requirements. Maintain
knowledge of software installation and operations. Maintain knowledge of
Solaris Hardware and Passport components to ensure testing complies with
Engineers framework. Raising of Service Requests tickets and actioning until
resolved. Provided support for Nortel branches worldwide with matters
pertaining to software installation, setup, support, demonstrations for Telco
companies
Apr
1998 - July 1998 Network Support Specialist
Stentor Canadian Network Management,
Ottawa, ON
Part of Ottawa based NOC team
responsible for the monitoring and maintenance of the Stentors router based
WAN. Diagnose network problems. Part of Y2K team responsible for upgrading
and ensuring all Cisco routers are Y2K compliant. Prime support person for
Cisco AS5200 remote servers. Raising trouble tickets in Remedy and actioning
until resolved.
Nov 1996 - Mar 1998
Network Support Specialist
Department of National Defence,
Ottawa, ON
Part of Ottawa based NOC team
responsible for monitoring the Crown Command and Control Classified Cisco 4500
and 7500 router network. Diagnose problems and direct field personnel to
correct problems. Make minor changes to router configurations. Liaise with
support organizations and vendors. Implementing problem escalation and
notification procedures. Assist DND Senior Controller in preparation of
operational reports and briefings. Provided on the job training for DND
personnel as directed. Raising of trouble tickets in SNA infoman and
maintaining daily logs
SKILLS AND KNOWLEDGE
Commissioning, Troubleshooting,
Integration, Operations, Maintenance, Software Installation, upgrades both
onsite and remote. Support to customers and colleagues during deployments and
migrations via telephone and remote connectivity. Knowledge transfer to
technical teams supporting Wireless, Wireline and Enterprise Networks both
data and voice. Customer Service Representative and advocate focused on
customer satisfaction
Wireless and Wireline
GSM & WCDMA, UMTS, LTE, EPC, CDMA
Core, GPRS, Cisco ASR5000, VSE / ATCA, Xacore, CBM, MGW/MGCP SS7, SCCP, RTP,
SGSN, PCUSN, MTX, MSC/PMSC, CNM, GWC, USP, DMS, Optera Metro 3500/6500,
CS2000, CS2100 SoftSwicthes, VOIP, IP Multimedia Subsystems, MCS5200,
Diameter, H248, H323, SIP, OSPF, BGP, Unix/Linux
Enterprise
Cisco switches/routers 1800, 2800,
2900, AS5200, Sun and HP Solaris, Alteon 5109, , BCM, Alteon Switched
Firewall 5109, CS1000M/E, WLAN 2380, Meridian11C/61C/81C, Call Pilot 5.0
ERS8600/5500/4500, VPN Routers
EDUCATION,
TRAINING and CERTIFICATIONS
Sept
1993 - July 1998 Algonquin College, Ottawa, ON
Graduated with Business Administration
Diploma
Graduated with Information Systems
Diploma
Graduated with Business Accounting
Diploma
Juniper
JNCIS
Enterprise Routing and Switching Certification Boot Camp Course
Cisco
AS5200
Installation and Configuration Course
Mobile
Internet Technology for System Engineers Course – ASR5000
CCNA
Boot Camp
Ericsson
IP
Multimedia Subsystem (IMS) Telecom Server
Platform (TSP) Operations Maintenance Course
IP
Multimedia Subsystem (IMS) CSCF Operations Maintenance Course
Nortel
Networks
MGW
Operations and Maintenance Course
ATM, Voice and Frame Relay on MGW
Course
BASG DSLAM Installation and
Administration Course
Wireless MGW 7K/15K Operations Course
SS7
Signalling Course
DMS/CS2000 Network Translations Course
Ethernet Routing Switch 8600 Advanced
Configuration and Management Course
USP Operations & Maintenance Course
IEMS Operations Course
MTX MAP Operations Course
Completed the Nortel MS2010 Operations
& Maintenance Course
VPN Router Configuration and Management
Course
Meridian 1 and Communication
Server 1000 Familiarization Course
CS1000 5.5 System and Administration
and Management Course
Call Pilot, Reporter and Voice Forms
Course
BCM50/200/400
Release 4.0 Release 4.0 Installation, Configuration and Maintenance
VMware
Certified Professional - Data Center
Virtualization
(VCP-DCV)
Certified
Wireless Network Administrator(CWNA)
Certified
Juniper Network Internet Associate
(JNCIA)
Certified
Juniper Network Internet Specialist
(JNCIS)
Certified
Cisco Network Associate(CCNA)
Nortel
Certified Support Specialist (NCSS)
Nortel Certified Technology Specialist
(NCTS)
Nortel Certified Design Specialist (NCDS)
Avaya
Certified Specialist - (ACS)
Novell
Administrator (CNA)
REFERENCES Available upon request